Refund policy
Returns & Refunds Policy
At Fan Signature Co., we provide premium football memorabilia to fans worldwide. As a business operating within the European Union, certain purchases are protected by EU consumer law. The policies below ensure a fair and transparent experience for all customers.
1. Order Processing & Cancellations
24-Hour Processing Window
To ensure fast fulfillment, orders begin processing 24 hours after they are placed.
Cancellations
Orders may be cancelled for a full refund within 24 hours of purchase by contacting:
After Processing
Once the 24-hour window has passed, the order will have entered our fulfillment and international shipping process and cannot be cancelled while in transit. However, EU and UK customers still retain their statutory right of withdrawal after delivery (see Section 3).
2. Shipping & Delivery
Delivery Timeframe
In accordance with EU consumer regulations, we aim to deliver all orders within 30 days of purchase.
Tracking Updates
International shipments may experience temporary tracking pauses of 7–12 business days while moving between international sorting hubs and local delivery partners such as DPD, DHL, or An Post.
Lost Shipments
If tracking shows no movement for more than 30 consecutive days, the shipment will be classified as lost and we will provide either:
• A full refund, or
• A free replacement item
3. EU & UK Right of Withdrawal (14 + 14 Rule)
If you are located in the European Union or United Kingdom, you have a legal 14-day right of withdrawal.
Notification Period
You must notify us of your intention to return an item within 14 days of receiving the order.
Return Window
After notifying us, you have an additional 14 days to send the item back.
Return Condition
Items must be returned:
• Unworn
• Unwashed
• In original packaging
• With the included Certificate of Authenticity (COA)
Items returned with signs of wear, washing, or damage may be eligible only for a partial refund.
Return Shipping
Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect.
Refund Timeline
Refunds will be issued within 14 days of receiving the returned goods using the original payment method.
4. International Orders (Outside the EU/UK)
For customers located outside the EU or UK:
Returns are only accepted if the item:
• Arrives damaged
• Is defective
• Does not match the product description
Due to international customs procedures and logistics costs, change-of-mind returns are not accepted for international orders once the 24-hour cancellation window has passed.
5. Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product:
• We will cover all return shipping costs
• A replacement or refund will be issued at no additional cost
To help us resolve the issue quickly, we recommend contacting us within 48 hours of delivery and providing clear photos of the item and packaging.
6. Product Authenticity
All jerseys sold by Fan Signature Co. are premium memorabilia display pieces featuring high-quality printed replica signatures.
These items are not hand-signed autographs unless explicitly stated in the product description.
Each item includes a Certificate of Authenticity (COA) confirming its memorabilia status.
7. EU Legal Guarantee
In accordance with EU consumer protection law, all products are covered by a 2-year legal guarantee against manufacturing defects.
This guarantee does not cover normal wear and tear, accidental damage, or damage caused by improper washing or handling.
8. Contact Us
To start a return, request assistance, or report an issue, please contact:
Please include:
• Full Name
• Order Number
• Photos of the item (if applicable)